FAQ

You can contact Kupingo through email at support@kupingo.com, where our dedicated customer service team will be happy to assist you with any inquiries or concerns you may have.

Shipping Information:

  • Yes, we ship worldwide.
  • We ship from Hong Kong.
  • Orders are typically processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.

Order Changes/Cancellations:

  • Changes or cancellations must be requested within 12 hours of ordering. Requests made after this time will be denied. However, your order can be returned for a full refund after it is received.

Accepted Payment Methods:

  • We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Shipping Times:

  • Due to high demand, orders may take between 2-4 weeks to arrive.

Order Not Received:

  • If you do not receive your order within 30 days after shipping, you are eligible for a full refund.

Customs and Taxes:

  • Prices displayed on our site are tax-free. However, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees are determined by your local customs office and are your responsibility.

Returns:

Defective/Incorrect/Damaged Items:

  • If you receive merchandise that is defective, incorrect, or damaged, please contact us immediately with your order number and photographs of the item(s). We will do our best to resolve your case promptly.

Refunds:

  • All refunds will be credited to your original form of payment within 7-10 business days of receipt of the returned item or cancellation request. If you haven't received a credit for your return, please contact your bank/credit card company for further assistance.

At Kupingo, we prioritize customer satisfaction and are committed to providing excellent service throughout your shopping experience. Feel free to reach out to us with any questions or concerns – we're here to help!